Licensing and Return Policy
Software Licensing Terms
Licenses for all software products, including CSP and ESD, issued and delivered by the manufacturer and are strictly non-returnable, non-refundable, and non-exchangeable once delivered or activated. The "SHIP TO" field during checkout is used to derive the end-user licensing information. This data is provided to the manufacturer, and once submitted, cannot be modified. Customers must ensure all licensee information and account email addresses are accurate at the time of purchase. Software licenses are typically delivered electronically by the manufacturer. A valid email address is imperative, and we are not responsible for the customer entering incorrect information into the checkout fields or license questionnaire.
NO EXCEPTIONS: We will not honor requests to cancel, return, refund or modify any software license order once it has been submitted to the manufacturer for activation or processing. Licensing policies are governed by the issuing manufacturer and not subject to change.
Return Policy Overview
All returns require a Return Merchandise Authorization (RMA). Products returned without an RMA will be refused. Return requests must be initiated within 30 days of purchase. Items must be unopened, unused, and in resalable condition. We reserve the right to deny any return that does not meet these strict conditions.
Non-Returnable Products
Downloaded Manufacturer Delivered Software (ESD)
Installed or Activated Software
CSP License Subscriptions past manufacturer-set deadlines
Activated or Used Product Keys
Subscriptions (Once Activated)
Customized or Special-Order Products
Products missing original serial numbers, UPCs, or components
Software License Types
- CSP Licenses: No refunds or returns after manufacturer deadlines. CSP Licenses can only be altered once in a limited time frame. Minimum 15% restocking fee applies to all returns on CSP Licenses.
- Manufacturer-Issued ESD Licenses: Final sale. No returns, cancellations, or exchanges allowed once issued. No exceptions under any circumstance.
- Company Delivered ESD Licenses: These licenses are stocked and fulfilled directly by us for immediate delivery. We guarantee that all company-delivered licenses will install and activate successfully. If a product fails to install or activate, we will provide the technical support to troubleshoot the issue and resolve it with the existing product or replace it. We have a 100% installation and activation guarantee. In the rare case that a purchased item becomes unavailable, we reserve the right to upgrade the customer to an equivalent or higher-tier product at no additional cost.
Physical Products
Physical Goods (desktops, laptops, tablets, gaming systems, etc.) may be returned within 30 days of delivery only if unopened or defective on arrival. Opened or used items are subject to restocking fees of 15% to 100%, based on condition. Products used, damaged, missing parts, or intentionally damaged can not be returned and are not be eligible for a refund.
Restocking Fees
A minimum restocking fee of 15% applies to eligible returns. If products are opened, used, or missing items, up to 100% of the product value may be withheld. Misrepresentation of product condition or unauthorized returns will result in an automatic 100% penalty plus return shipping fees.
Shipping, Delivery, and Risk of Loss
We are not liable for delivery delays, shipping damage, or loss once products are handed to the carrier. Customers are encouraged to inspect packages closely upon delivery and document any shipping damage. Undeliverable shipments will incur a 30% restocking fee and return shipping charges. Adult signature is required for most shipments.
Warranty and Manufacturer Support
All warranties are provided by the product manufacturer. We offer no additional warranty or post-sale service beyond manufacturer terms.
Damaged or Defective Deliveries
Report any delivery damage within 3 Business Days. Take photos before opening the box and email the evidence to our support team. Claims without proof may be denied by the carrier and become your responsibility. Do not attempt to use or return the product before receiving instructions. If there is visible or obvious damage to the product packaging upon delivery, customers are advised to refuse the shipment or deny acceptance to avoid taking possession of damaged goods. Refusing delivery immediately assigns responsibility to the shipping carrier, ensuring proper restitution and claim processing.
Customer Responsibility
Customers are responsible for verifying product compatibility and suitability before purchase. Due diligence is expected before ordering any software or custom product. Buyer’s remorse is not a valid reason for return or refund without penalty.
Chargeback Policy
Filing a chargeback or payment dispute without first attempting to resolve the issue with us is considered a breach of our terms of service. Any chargeback filed for a valid transaction will be contested with full documentation, including proof of delivery, license issuance, and all applicable return restrictions. Customers who initiate unwarranted chargebacks will be permanently banned from future purchases, and any associated accounts may be suspended. Additionally, a chargeback fee of $35 plus any legal or recovery costs incurred will be billed to the customer.
In the event of a chargeback involving a software license, we will report the software license as stolen to the issuing manufacturer. We will request immediate deactivation of the license keys and initiate tracking for potential software license piracy. Unauthorized use of deactivated software may subject the user to legal action by the software publisher. By placing an order with us, you agree to these terms and waive the right to dispute valid charges with your payment provider.