Licensing and Return Policy

1. Software Licensing Terms

All software products sold by DirectDeals, LLC—including but not limited to Cloud Solution Provider (CSP) licenses, Electronic Software Delivery (ESD), and custom key distributions—are final sale.

Licenses are issued directly by the manufacturer and bound by the manufacturer's terms. Once submitted for activation or issued electronically, all software license sales are non-returnable, non-refundable, and non-exchangeable, without exception.

The "SHIP TO" field and license questionnaire completed during checkout are used to generate the end-user license. This information is transmitted to the manufacturer and cannot be altered post-submission. Customers are fully responsible for ensuring that account email addresses, names, and organizational info are entered accurately at the time of purchase.

NO EXCEPTIONS: Once a license has been submitted for processing or activation, we will not cancel, refund, or modify the transaction for any reason, including typographical errors, mistaken purchases, compatibility issues, or buyer’s remorse.

2. Software License Types

CSP Licenses: These are governed by Microsoft or other issuing manufacturers. Once a CSP license is submitted past the manufacturer’s cancellation window, it cannot be canceled. Changes to license parameters may be restricted by manufacturer policy. A minimum 15% administrative restocking fee applies to any CSP license cancellation prior to submission.

Manufacturer-Issued ESD Licenses: Final sale. These keys are issued directly by the software publisher. No returns, exchanges, or modifications are permitted after issuance. Customers failing to redeem the license within one (1) year may forfeit access, and DirectDeals bears no liability for unclaimed, expired, or abandoned licenses.

DirectDeals-Delivered ESD Licenses: We guarantee that all internally stocked ESD licenses will install and activate on valid systems. If a license fails to activate, we will provide free technical support to correct the issues. Customers must validate system compatibility in advance. Failure to meet system requirements, improper installation, or product misuse does not constitute a valid basis for return, refund, or exchange under any circumstance. In rare cases of product unavailability, DirectDeals reserves the right to upgrade the customer to a higher-tier equivalent at no extra cost.

3. Physical Products

Returns of physical goods must be initiated within 30 calendar days of delivery. All returned items must be unopened, unused, and in original packaging with all components, serial numbers, and UPC labels intact.

Opened items may be subject to restocking fees ranging from 15% to 100% depending on condition. Products that are damaged, missing components, altered, or returned falsely represented as "unused" may be rejected or incur a 100% penalty.

All returns must be pre-authorized with an RMA (Return Merchandise Authorization) number. Unauthorized returns will be refused.

4. Shipping, Delivery & Risk of Loss

Risk of loss transfers to the customer upon our handoff to the carrier. We are not liable for transit delays, losses, or damage caused by third-party carriers. Customers are responsible for inspecting shipments upon arrival. Report visible damage within three (3) business days with photographic evidence before opening.

Refuse visibly damaged shipments to initiate carrier claim coverage. Do not return damaged goods without contacting our support team first. Improper claims may be denied.

5. Non-Returnable Products

The following categories are strictly non-returnable and non-refundable:

• ESD software once issued by the manufacturer
• Activated or used digital product keys
• CSP licenses submitted past cancellation deadlines
• Software subscriptions after activation
• Customized, configured, or special-order products
• Opened physical software or hardware with missing components or exposed product keys
• Items purchased under special promotional terms
• Products not returned in original, resalable condition

6. Restocking Fees

All returns are subject to a minimum 15% restocking fee. Items returned damaged, used, opened, or missing original materials may incur up to a 100% penalty.

Any product returned with false claims regarding condition, origin, or usage will be denied or penalized to the full extent. DirectDeals reserves the right to invoice additional handling fees and return shipping charges if customer misrepresentation is determined.

7. Warranty and Manufacturer Support

All warranties are provided solely by the manufacturer of the product. DirectDeals makes no independent warranty claims, nor do we offer post-sale repair or exchange services outside of manufacturer terms.

8. Chargeback Policy and Fraud Prevention

Filing a chargeback or initiating a payment dispute without contacting DirectDeals first is considered a breach of contract.

If a chargeback is filed for a valid transaction, DirectDeals will:

• Provide full documentation to contest the dispute
• Issue a $35 chargeback processing fee
• Deactivate and report the software license to the issuing manufacturer as stolen
• Pursue legal remedies including recovery costs and civil damages

Fraudulent chargebacks involving software licenses will result in license deactivation, blacklisting of the customer account, and notification to anti-piracy authorities. By placing an order, the customer waives the right to dispute valid charges via payment provider without first attempting direct resolution.

“Unauthorized Charge” Disputes - DirectDeals is not responsible for unauthorized use of a customer's credit card, payment method, or personal identity. It is the sole responsibility of the customer to secure their financial instruments, devices, and online credentials.

“Not Delivered” Disputes - Once the product has been made available through the customer’s secure portal on our website and the delivery confirmation email has been successfully transmitted, DirectDeals has fulfilled all legal and contractual obligations.

“Not as Described” Disputes - All listings are based on manufacturer and authorized distributor specifications. Therefore, all product details, system requirements, and feature sets are factually accurate, validated, and contractually binding.

“Faulty Product” Disputes - A product that fails to activate due to customer error, system incompatibility, or license misuse is not a “faulty product” under the law or under DirectDeals’ Terms of Sale.

DirectDeals satisfies its legal duties through the following services:

Free Troubleshooting Assistance: Available to all customers within their activation window.

• Guided Installation Help: Assistance with download, setup, and key entry.
• Installation and Activation Guarantee: DirectDeals guarantees that all software products purchased from us will successfully install and activate, provided that the product is used in accordance with all published software specifications, licensing requirements, and eligibility criteria. This guarantee does not apply where failure is due to customer error, incompatibility, or misuse.

Under Uniform Commercial Code § 2-608, a buyer must allow the seller an opportunity to cure or remedy a problem before canceling the sale or disputing the charge.

DirectDeals' offer of troubleshooting and replacement services constitutes legal cure.

• Failure to accept this cure—followed by a chargeback attempt—is a violation of the purchase agreement.
• Once a digital product key has been exposed, activated or replaced and logged, the customer is contractually prohibited from initiating a chargeback.

Any customer who attempts to initiate a chargeback after activation support or replacement has been provided will be considered in breach of their contract and may be:

• Permanently banned from future purchases from DirectDeals or SoftwareDeals,
• Reported to payment processors and financial institutions for chargeback abuse,
• Pursued for damages or recovery of costs associated with fraud, misuse, or breach.

Attempting to reverse a valid transaction post-resolution may qualify as chargeback fraud, a civil and contractual violation.

9. Customer Responsibility and Due Diligence

It is the customer’s responsibility to confirm software compatibility with their hardware and operating system. DirectDeals does not guarantee performance on systems that fail to meet minimum requirements.

Buyer’s remorse, mistaken selection, and compatibility issues are not valid reasons for return. It is the customer’s duty to research specifications and verify compatibility prior to ordering.

10. Modifications and Exceptions

This policy is strictly enforced. No exceptions will be granted unless explicitly authorized in writing by a Corporate Officer of DirectDeals, LLC.

DirectDeals reserves the right to update or amend this policy without prior notice in accordance with applicable federal and state law.